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Bethesda Gear Store Help Center

<p style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); font-size: 14px; letter-spacing: normal; line-height: 22px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries.&#xA0;</p><ul style="box-sizing: inherit; margin: 0px 0px 1rem 1.25rem; padding: 0px; list-style-position: outside; line-height: 1.6; list-style-type: disc; color: rgb(29, 29, 29); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Australia</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Austria</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Belgium</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Canada</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Croatia</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Czechia</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Denmark</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Estonia</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Finland</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">France</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Germany</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Greece</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Hungary</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Iceland</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Ireland</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Italy</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Japan</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Jersey</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Luxembourg</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Netherlands</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">New Zealand</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Norway</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Poland</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Portugal</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Romania</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Slovakia</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Spain</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Sweden</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">Switzerland</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">United Kingdom</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">USA</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">USA FPO / APO</li></ul>

We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries.

What countries does the Gear Store ship to?

Shipping Questions

Can I cancel my order and rebuy the items that are on sale?

What is the Gear Store return policy?

What are the Gear Store refund policies?

What are the Gear Store exchange policies?

What are the return and refund policies for international orders?

Cancellation and Refund Questions

Can I combine a discount with a gift card code?

Do you have a discount code for shipping?

I bought an item and it went on sale at a later date. May I have a refund on the difference?

Another retailer is discounting a product. Will you price match?

I have a discount code or promotion and its not working with another discount code or promotion.  Can I have both?

What are some common discount or code restrictions?

Discount & Code Questions

Are there any openings at DPI Merchandising?

Employment Questions

I can't see my reward account information, how do I fix that?

Why can't I use my rewards points for a purchase?

Can I redeem my reward points using the Shop App?

I made a review through the on-site app. Why didn't I get any Reward Points?

Do my points ever expire?

How long do I get to retain my Tier Level?

Is it possible to get demoted in tier level for not spending enough points within a certain time period?

I was reading about the different tiers on the official "Gear Rewards" page. My question is that when it says for example "Earn 500 Points", that literally means I need to earn that many points to reach that tier; you don't need to have that many poi

I redeemed points/used a gift card code and paid the remaining balance with a payment method, why didn’t I receive any Rewards Points for my purchase?

What countries does the Gear Store ship to?Updated 2 years ago