Typically that condition is caused by your browser. Our system relies on a javascript live feed to display your account information in real time. That feed can be broken by a few situations:
There can be a couple of reasons for that:
Unfortunately, the Shop App, by Shopify, does not support our rewards program.
Points are only awarded to certified purchasers. In order to be recognized as a certified purchaser, please use the Review Form that we email to you after your order has been fulfilled. That will confirm your review and award you the review reward po
Points expire after a year of inactivity.
When you gain a tier, you retain that tier for 12 months. If, after 12 months, you have not earned enough points to retain the tier, you are demoted to your eligible tier.
Redeeming points has no impact on tier level.
In this example, you need to earn 500 points during the year you attained your current tier level to be eligible for the 500 point tier.. Your VIP level is only affected by the number of points you earn - not by your account balance. So, if you earn
Points are not earned for purchases when Rewards Points are redeemed, or gift card codes are used as partial payment.